Questions and answers
The things travellers ask us most about booking, pickups, entrance fees and visiting Kathmandu. Can't find your answer? Just ask us!
How do I book a tour?
It's easy! Choose a tour, pick a date, a start time and the number of travellers, and send the booking. You'll get a booking reference by email straight away, and we'll confirm the details, usually the same day.
Are your tours private?
Yes, every single one. It's just you and the people you book with, with your own guide and car. That's also why the price per person drops as your group grows.
Do you pick up from my hotel?
We do, from any hotel in Kathmandu, Patan or Bhaktapur. Just add your hotel name when you book. Haven't chosen one yet? Don't worry, you can send it to us later.
Are entrance fees included?
No. Fees are paid in Nepali rupees at each site, so you only pay for the places you actually visit. Each tour page lists the fees, and our World Heritage guide has the full list.
How do I pay?
You can pay online by card when you book, where the booking page offers it, or pay as agreed with us. All our prices are in US dollars.
Can I cancel or change my booking?
Of course. You can cancel free of charge up to 24 hours before the start time, and we're always happy to move your tour to another date if we can.
What is the best time of year to visit Kathmandu?
October to December has the clearest skies and the best mountain views. Spring (March to May) is warm and lively, with plenty of festivals, while the monsoon (June to September) is green and quiet. The heritage sites are open all year, so there's never a bad time to come!
Where is Kathmandu and how high is it?
Kathmandu is the capital of Nepal. It sits in a valley right in the middle of the country, at about 1,400 m above sea level, and the same valley is home to the old cities of Patan and Bhaktapur.
How do I get to Kathmandu?
Most visitors fly into Tribhuvan International Airport, just 6 km from the city centre. You can also arrive overland from India through several border crossings, or from Tibet at Kerung with a permit.
What languages are spoken?
Nepali is the national language, and Newari is spoken in the old cities. Luckily for visitors, English is widely understood in hotels, shops and restaurants, and all our guides speak it too.
What should I wear to temples?
Clothes that cover your shoulders and knees, and shoes that are easy to slip off. Remember to walk clockwise around stupas, and ask before photographing people or rituals.
Is Kathmandu safe for visitors?
Kathmandu is generally a friendly and safe city. Just take the usual care with bags in crowded places, use registered taxis or ride-hailing apps at night, and stick to bottled or filtered water.